Refund Policy
Our commitment to fair and transparent refunds
7-Day Money-Back Guarantee
We offer a full refund within 7 days of purchase if you're not satisfied with our service.
Eligibility
- Request must be made within 7 days of payment
- Limited usage during refund period (< 10 downloads)
- No violation of Terms of Service
Non-Refundable Items
- Expired subscriptions
- Partial billing periods
- Enterprise custom agreements
How to Request
Email support@gredi.co.ke with:
- Your account email
- Transaction ID
- Reason for refund
Processing Time
Refunds are processed within 5-10 business days via M-Pesa reversal or bank transfer.